Fitness Service Associate

8 hours ago


Round Rock, Texas, United States Crunch Fitness Full time

About Us

At Crunch Fitness, we're dedicated to enriching the lives of others through the power of well-being. Our mission is to provide a welcoming and inclusive environment where our members can achieve their fitness goals.

Job Summary

We're seeking a Member Services Representative to join our team at our Round Rock location. As a key member of our front desk team, you'll be responsible for delivering exceptional customer service to our members and guests.

Responsibilities

  • Greet all members and guests with a smile and enthusiasm, consistently demonstrating the dials of member engagement as part of our SLA process.
  • Assist with membership sales, retail, and tanning product sales.
  • Promote membership privileges, including tanning, group fitness, small group training, and childcare.
  • Deliver on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOneKickoff standards.
  • Check in all members and guests in accordance with company procedures, resolving any member check-in issues.
  • Answer phones in a courteous and professional manner.
  • Communicate special events to members and guests.
  • Facilitate all member requests or forward them to a manager.
  • Maintain a professional and courteous disposition.
  • Be an expert in all club facilities, services, programs, and schedules/hours of operation.
  • Maintain a clean and organized workspace.

Requirements

  • 1 year of experience in a service-oriented position preferred.
  • Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
  • Strong customer service orientation.
  • CPR/AED certification required (can be obtained within 30 days of hire).

Benefits

  • $12-14 per hour + commission.
  • PTO.
  • Subsidized health insurance coverage for full-time positions.
  • Basic Life and AD&D.
  • HSA.
  • Short-term disability.
  • Free gym membership.

Location

201 University Oaks Blvd Suite 1100, Round Rock, TX 78664.



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