Fitness Operations Manager
16 hours ago
We are seeking an experienced Fitness Operations Manager to join our team at Undefeated Tribe Operating Company LLC. The successful candidate will be responsible for supporting a high-performance culture that operates with speed and urgency in delivering outcomes through member experience, service, and results.
The ideal candidate will have prior management experience leading 3-10 employees and excellent execution skills. They will be responsible for hiring, training, and managing performance of a team of qualified Group Fitness Coordinators and Instructors in designated markets.
In this role, you will monitor and conduct 1:1 meetings with each of your designated GFC and Managing Partner to review performance, strengths, weaknesses, and plans to deliver individual club KPI metrics and WOW member experience. You will also review daily scorecards and dashboards to track and measure success and assist underperforming clubs in meeting goals.
Additional responsibilities include providing excellent customer service and teamwork by responding within the same day or within 24 hours, reviewing payroll bi-weekly for accuracy, and ensuring that all GFCs and GFIs have up-to-date certification/CPR records.
You will also provide education from Onboarding, Ongoing, Development, and Quarterly in club training for Group Fitness teams and support clubs' knowledge and expertise in Crunch classes. You will review facility equipment integrity and cleanliness during in-club visits and maintain PAR level staffing for group fitness instructors per location.
This is a key member of the Management team to provide support for Group Fitness Coordinators in their designated market and directly reports to the VP of Group Fitness for existing clubs, new club openings, and processes to provide clear direction and communication to the field.
Required Skills & Experience:
- Prior management experience leading 3-10 employees
- Experience teaching exercise classes for clients of all levels
- Excellent execution skills
- Understands labor control, optimal staffing levels, and controls overtime
- Leads by example with all member engagement programs and services
- Maintains high standards so gym is maintained in pristine condition
Physical Requirements:
- Must be able to lift or move 50 lbs
- Physical effort required for daily duties include lifting weights, squatting, bending, reaching, spotting, and prolonged standing and walking
Education Requirements:
- High School Diploma or GED required
- Bachelor's Degree preferred
- Nationally Accredited Group Fitness Certification: ISSA, AFAA, ACE, or NASM required
- CPR/AED certified
The salary for this position is estimated to be around $50,000 + bonus, depending on experience. Benefits include salaried flexible PTO, subsidized health insurance coverage, basic life and AD&D, HSA, short-term disability, and bonus opportunity. Free gym membership is also included.
About Us:
Undefeated Tribe Operating Company LLC is an official franchise of Crunch Fitness based in Austin, TX. We are expanding the Crunch Fitness brand across Texas and Oklahoma over the next two years and invite over 500 individuals to join our team to help our community experience fitness, wellness, relaxation, and recovery.
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