Senior Venue Operations Manager

1 week ago


Santa Clara, California, United States Pinnacle Live Full time
Position Overview:
The Venue Director II plays a crucial role in overseeing the successful management of designated venues. This position is pivotal in ensuring profitability while achieving both sales and operational objectives, all while delivering exceptional customer service to various stakeholders, including hotel partners, clients, and team members.

Key Responsibilities:
  • Provide strategic leadership throughout all event phases, ensuring a commitment to outstanding customer service for both internal and external stakeholders.
  • Guide the Operations team to guarantee smooth floor operations, including the timely setup and dismantling of equipment and other essential activities.
  • Oversee the hiring, interviewing, and training of team members, while planning, assigning, coaching, mentoring, and evaluating performance.
  • Address and resolve complaints effectively.
  • Review financial statements to ensure profitability and manage expenses through effective resource utilization and cost control measures.
  • Maintain inventory integrity, ensuring quality, functionality, organization, security, and availability.
  • Stay informed about industry trends, tools, and innovations.
  • Develop and nurture strong relationships with venue partners.
  • Represent Pinnacle Live as a valued partner during hotel meetings and client site visits.
  • Ensure timely processing of all financial transactions, including billing and invoicing, while adhering to financial management standard operating procedures.
  • Equip the Sales Manager with the necessary tools and support to maximize revenue and enhance capture rates throughout the sales cycle.
  • Train, manage, and develop team members in alignment with company standard operating procedures, fostering elevated customer service standards and a culture of achievement.
  • Utilize applicable company computer systems effectively, continually striving to enhance systems and technical skills.
  • Provide technical support for events as needed.
  • Delegate tasks efficiently as required.
  • Comply with all safety protocols and standard operating procedures.
  • Perform other duties as assigned.

Qualifications:
  • High School Diploma or equivalent.
  • A minimum of five (5) years of management-level experience in the audio-visual and/or hospitality sectors is preferred.
  • Proven experience in aligning team members towards common objectives.
  • Excellent communication skills, with the ability to cultivate long-term relationships with both internal teams and external partners.

Benefits:
  • Performance-based incentive plans in addition to base salary.
  • Generous paid time off, including holidays and sick/personal days.
  • 401k plan with contribution matching.
  • Comprehensive insurance options, including health, vision, dental, and more.

Required Skills:
  • Strong technical aptitude.
  • Proficient knowledge of computer hardware and software.
  • Effective planning and prioritization abilities.
  • Strong interpersonal skills.
  • Excellent verbal and written communication capabilities.
  • Outstanding organizational skills and attention to detail.
  • Team player orientation.
  • Professional appearance.

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer. We are dedicated to fostering an inclusive environment that values diversity and supports the unique contributions of every individual.

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