Restaurant Operations Manager

2 days ago


Bronx, New York, United States Smashburger Full time
Overview: Smashburger, a leading fast-food chain, seeks an experienced Shift Leader to join their team. As a Shift Leader, you will play a pivotal role in ensuring seamless customer experiences and maintaining high-quality food standards.

Responsibilities:
  • Manage the performance of front-of-house (FOH) and back-of-house (BOH) employees
  • Ensure effective people-focused processes and systems
  • Provide training to all employees using SmashConnect, LMS, and the 4-step method
  • Reward and recognize employee performance that exceeds company standards
  • Manage daily operational checklists, including safe and deposit logs, guest experience metrics, and FSC operational standards


Requirements:
  • Previous Shift Leader experience
  • 90-day completion of the train-the-trainer course
  • Flexible to work nights, weekends, and holidays
  • Ability to follow guidelines and procedures set by Smashburger, local, state, and federal regulations


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