Dunkin' Shift Manager

3 weeks ago


Bronx, New York, United States Dunkin' Full time

Company Overview

Dunkin', a renowned quick-service restaurant chain, is seeking an exceptional Shift Leader to join our team. As a key member of our operations team, you will play a vital role in ensuring seamless daily operations, delivering an outstanding guest experience, and driving sales growth.

The estimated salary for this position is $55,000 - $75,000 per year, commensurate with experience.

About the Role

This Shift Leader position offers the opportunity to lead by example, develop your leadership skills, and contribute to the success of our restaurants. You will be responsible for coaching and mentoring Crew Members, enforcing brand standards, and resolving guest issues. Your expertise in problem-solving, decision-making, and interpersonal relationships will be invaluable in maintaining a positive team environment.

Key Responsibilities:

  • Lead and motivate a high-performing team to achieve sales goals and maintain operational excellence.
  • Ensure effective communication with team members, customers, and other stakeholders.
  • Maintain accurate records, manage cash handling, and adhere to company policies and procedures.
  • Develop and implement strategies to improve customer satisfaction, increase sales, and reduce waste.

Requirements:

  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Minimum 2 years of experience in food service or retail management.
  • Excellent communication and leadership skills, with a strong focus on quality and customer satisfaction.
  • Ability to work flexible hours, including mornings, evenings, and weekends.

Benefits:

  • Competitive hourly wage and performance-based bonuses.
  • Comprehensive benefits package, including health insurance, paid time off, and 401(k) matching.
  • Opportunities for professional growth and development through training programs and internal promotions.

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