Field Service Engineer HPLC/UPLC

4 weeks ago

North Little Rock, Arkansas, United States Pace Full time
Job Summary

We are seeking a highly skilled Field Service Engineer HPLC/UPLC to join our team at Pace Analytical. As a key member of our instrumentation support team, you will be responsible for executing, providing, or overseeing the maintenance, repair, and qualification of laboratory instrumentation, hardware, and software.

Key Responsibilities
  • Provide intermediate to complex diagnosis, maintenance, and preventative maintenance, qualification, troubleshooting, and repairs of instrumentation/equipment.
  • Provide calibration and qualification of instruments and equipment.
  • Recommend and implement improvements to instrument/equipment/system.
  • Sources and orders supplies and parts to ensure inventory of consumables and repair parts for instruments, as needed.
  • Interact with customers/staff to provide intermediate to complex analytical instrument support, explanation of troubleshooting results, and solutions based on troubleshooting.
  • Drafts and/or revises technical documentation and documents such as standard operation procedures, calibration procedures, qualification protocols, and any other documents as needed.
  • Participate in cross-functional project or program objectives and other project requirements, receives direction, and presents information to management.
  • Provide intermediate to complex analysis and interpretation and counsel to staff, management, and functional leaders regarding equipment policies, programs, and practices involving standard operations.
  • Provide standard research, feedback, and decisions to resolve customer/management and employee questions and requirements; assists with receiving vendor feedback and coordinating resources and responses as required.
  • Follows Standard Operating Procedures and methods to perform work.
  • Ensures the accuracy of equipment, actions, procedures, and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies; resolves discrepancies or escalates discrepancies to ensure quality assurance in equipment.
  • Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
  • Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.
Qualifications

Bachelor's degree in chemistry, biochemistry, electronics, or a closely related field and three (3) years instrument/equipment troubleshooting and repair work; OR an equivalent combination of education, training, and experience.

Required Knowledge and Skills:

  • Intermediate to complex knowledge of laboratory and analytical instrumentation.
  • Intermediate to complex knowledge of metrology standards.
  • Principles, practices, and techniques to diagnose, troubleshoot, and solve problems.
  • Intermediate to complex knowledge in testing tools, instruments, and calibration.
  • Comprehensive understanding of the administration and oversight of area programs, policies, and procedures.
  • Methods to resolve area problems, questions, and concerns.
  • Comprehensive understanding of applicable area laws, codes, and regulations.
  • Intermediate to complex understanding of comprehensive testing tools, equipment, and calibration.
  • Computer applications and systems related to the work.
  • Principles and practices to serving as an effective project team member.
  • Methods to communicate with staff, coworkers, and customers to ensure safe, effective, and appropriate operations.
  • Correct business English, including spelling, grammar, and punctuation.
Benefits

Pace offers a comprehensive benefits package, including 80 hours of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year, 40 hours paid sick time per year, paid bereavement leave, 8 hours paid volunteer time per year, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401k and ROTH 401k with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance.

Pace is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state, or local laws.

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