Breakdown and Service Coordinator
4 weeks ago
The Breakdown and Service Coordinator plays a crucial role in ensuring the smooth operation of our fleet by resolving equipment issues in a timely and cost-effective manner. This position requires strong communication and problem-solving skills to effectively coordinate with drivers, vendors, and operations personnel.
Key Responsibilities:
1. Respond promptly to breakdown calls from drivers and vendors, and initiate the repair process by gathering necessary information and assigning a case number.
2. Collaborate with vendors to locate the closest repair facility, negotiate prices, and ensure quality repairs that meet our standards.
3. Maintain open communication with drivers to keep them informed of the repair status and provide updates on the expected completion time.
4. Enter all breakdown information into our system, including notes and status changes, to ensure accurate tracking and reporting.
5. Verify repair estimates and investigate warranty options to minimize costs and ensure compliance with company policies.
6. Develop and maintain relationships with vendors to identify cost-saving opportunities and improve our repair process.
7. Assist with tracking and issuing vehicle permits, and perform other duties as assigned by management.
Requirements:
· Excellent communication and problem-solving skills
· Ability to work independently and as part of a team
· Strong organizational and time management skills
· Basic mechanical knowledge and experience with trucking operations preferred
Work Environment:
This is a full-time position with a standard Monday-to-Friday schedule, with occasional evening and weekend work as needed. JLE Industries is a 100% asset-based Flatbed Transportation & Logistics management company dedicated to providing safe and reliable transportation services.
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