Overnight Customer Service Representative
4 weeks ago
Temporary Customer Service Representative (Overnight Shift)
The University of Pittsburgh is looking for a temporary Customer Service Representative to provide exceptional support during overnight hours at Panther Central.
The responsibilities of this position include, but are not limited to:
- Acting as the primary contact for inquiries at the front desk, assisting with questions, completing forms, producing identification cards, and providing support via online chat and phone.
- Carrying out administrative tasks as needed or requested.
- Handling data entry, performing data queries, and updating information in relevant University systems.
- Clarifying policies and procedures related to housing, dining services, and identification cards to students, parents, faculty, staff, and visitors.
- Monitoring the lobby area and reporting any issues to the appropriate personnel.
- Performing additional duties as assigned.
A High School Diploma or GED is required for this role, while a Bachelor's degree is preferred.
The University of Pittsburgh is dedicated to promoting diversity, equity, inclusion, and accessibility within our community. This commitment is a core value of the University and is essential in fulfilling our mission, which includes attracting and retaining a diverse workforce. We strive to create and maintain an environment that enables individuals to discover, belong, contribute, and grow, while respecting the experiences, perspectives, and unique identities of all.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity, and diversity. EOE, including individuals with disabilities and veterans.
Department: Panther CentralCampus: Pittsburgh
Minimum Education Level Required: High School Diploma/GED
Minimum Years of Experience Required: 2
Average number of working hours per week for this assignment: 37.5
Work Schedule: Tuesday - Saturday 11pm-7am
Is there a potential this assignment will result in a regular Staff position?: Yes
Work Arrangement: On-Campus
Requested Pay Rate: 16.50
Background Check: Employment with the University will require successful completion of a background check.
Required Documents: Resume, Cover Letter
Please see job description
PI
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