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Senior Manager of Service Delivery

2 months ago

New York, New York, United States American Residential Full time
Job Summary

We are seeking a highly experienced and results-driven Executive Director of Residential Operations to lead our residential service center in Orange, CA. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional customer experiences.

Key Responsibilities
  • Develop and execute strategic plans to achieve revenue goals and objectives
  • Lead a team of front-line managers and field workforce to deliver high-quality service to residential customers
  • Monitor and analyze financial performance, identifying areas for improvement and implementing cost-saving initiatives
  • Build and maintain a high-performing team culture, fostering a culture of excellence and customer satisfaction
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency
Requirements
  • Bachelor's degree or equivalent combination of education and experience
  • Minimum 8 years of experience in a leadership role, with a proven track record of growing a business
  • Strong analytical and problem-solving skills, with the ability to drive business growth and improve operational efficiency
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with team members, customers, and stakeholders