Community Outreach Coordinator

3 weeks ago


Nashville, Tennessee, United States Wayspring Full time

We are committed to furthering our value of Equity & Inclusion throughout our recruiting practices. We seek diversity of background and opinion, as we think these attributes improve the performance of our company and are the right thing to do for our communities.

We recognize and remove barriers to success within our company and communities. We seek to build a recruiting process that is inclusive and fosters diversity.

Our mission is to make sure patients have their basic needs met, like access to care, economic stability, and connection to relationships and community.

We help each person find their own way to wellness.

Responsibilities for the Community Outreach Coordinator include:

  • Conducting outreach calls to educate eligible members on Wayspring services available to them through their Medicaid health plan.
  • Utilizing outreach queue lists of potential Wayspring members and establishing initial contact and baseline relationships with Wayspring members.
  • Building rapport, using active listening techniques, open-ended conversations, and motivational interviewing to identify members' needs, including substance use disorder, housing, medical and mental health needs.
  • Collaborating internally with Wayspring's Member Operations, Clinical Operations, and Market Operations teams to ensure a holistic approach and continued support for enrolled members.
  • Maintaining performance accountability around member enrollment and achieving outreach and enrollment goals as an individual contributor.

Requirements for the Community Outreach Coordinator include:

  • A minimum of two (2) years of experience in an outreach role, with preferred experience around telephonic outreach.
  • Previous experience in a document management system.
  • Ability to travel as business needs required for onsite training and company events, roughly 5% annually.

We offer a range of benefits, including:

  • Medical, Dental and Vision Insurance Options
  • Company paid short term disability, long term disability and life insurance
  • Premium Employee Assistance Program, inclusive of counseling sessions
  • Company Contributions to Future Minded Savings (think 529, HSA, Student Loan Reimbursement, and Emergency savings fund)
  • Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays


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