Whitefish Hospitality Manager

5 days ago


Whitefish, Montana, United States Pursuit Collection Full time

**Explore a Career in Whitefish, Montana**

We are seeking a seasoned Front Desk Supervisor to join our team at Pursuit Collection. As a key member of our Guest Experience team, you will be responsible for providing exceptional service to our guests and ensuring seamless operations within the front office.

About the Role:

This is an exciting opportunity to work in a fast-paced environment where no two days are the same. You will have the chance to develop your leadership skills by mentoring and guiding our Front Desk Associates, Concierge, and Bell Staff. Your expertise will be invaluable in assisting the Front Desk Manager with scheduling, training, and administrative tasks.

You will also play a critical role in coordinating guest experiences, anticipating hotel forecasts, and responding to inquiries about hotel policies, services, and reservations. Additionally, you will be responsible for handling all phases of guest/tour arrivals, including meeting group tour escorts, collecting money and fees, and preparing coupons.

Your Key Responsibilities:

  • Provide leadership and support to the Guest Experience team.
  • Assist the Front Desk Manager with scheduling, training, and administrative tasks.
  • Coordinate outstanding guest experiences through open communication with all teams.
  • Anticipate hotel forecasts and needs of individual guests and groups.
  • Field inquiries about hotel policies, services, and reservations.
  • Handle all phases of guest/tour arrivals.
  • Offer assistance to guests and teammates as needed.

About You:

We are looking for someone with a Hotel/Hospitality/Tourism Management degree or 1-2 years' related management experience. Previous front desk experience is essential, along with excellent communication and interpersonal skills. You must be organized, detail-oriented, kind, and always bring your best. A good communicator who suggests ideas and solutions, helpful and friendly, willing to go the extra mile, relaxed, flexible, and able to handle a few curve balls – this is the perfect candidate for us

About the Location:

We offer a unique working environment in the heart of Whitefish, Montana. Enjoy breathtaking scenery and wildlife while participating in team events and having fun. Our historic hotels, lodges, and cabins provide a non-smoking, drug-free environment. Be prepared for a physical working environment with walking, stair climbing, bending, reaching, and lifting (up to 50 pounds with assistance) required.

About Us:

Pursuit Collection is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace culture that values diversity and promotes equity. By joining our team, you will become part of a dynamic organization that prioritizes teamwork and collaboration.

Salary:** $45,000 - $55,000 per year. Compensation package includes full benefits, medical, dental, vision; 401k; discounted gym memberships.



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