Operations Leader for Alaska Collection
23 hours ago
About Us: Pursuit Collection is a leading provider of experiential adventure travel, connecting guests and staff to iconic places through unforgettable experiences. With operations in Banff, Jasper, Waterton Lakes, Glacier, Denali, Vancouver, Reykjavik, Las Vegas, Chicago, and Anchorage, we strive to become the world's leading provider.
The Role: We are seeking an experienced Operations Leader for our Alaska Collection, which includes Seward, Denali, and surrounding areas. As a key member of our senior management team, you will lead the onsite leadership and advancement of our lodging, restaurants, and attractions. You will play a pivotal part in transforming guest hospitality, enhancing employee engagement, and driving daily operations, financial performance, and community involvement.
Key Responsibilities:
- Partner with the VP, Director of Health, Safety & Environment (HSE), and the Director of Maintenance & Engineering on developing and executing strategies, business plans, and goals for the Alaska Collection.
- Lead the operations managers across lodgings, attractions, and other ancillary businesses to achieve key performance indicators, including financial goals, guest satisfaction, employee engagement, and community involvement.
- Provide leadership and coaching that fosters a solution-driven, continuously improving team culture.
- Collaborate with People & Culture (P&C) to meet staffing objectives, improve employee retention, and cultivate internal talent.
- Engage directly with details, processes, and procedures to identify issues, implement solutions, and drive operational improvements.
- Oversee and guide efforts to enhance and transform the guest experience.
- Develop and maintain strong relationships within the Alaska tourism industry to support the state as a premier destination.
- Regularly conduct walk-throughs of lodging, restaurant, and attraction facilities to inspire and lead on-the-ground leadership.
- Partner with the Director of Engineering & Maintenance to advance the management and improvement of physical assets.
- Implement controls to ensure accountability, identify risks, and seize opportunities within operations.
- Provide regular reports on financial performance, including month-end results, future expense forecasts, and contributions to annual budget development.
- Report business needs, operational challenges, and proposed solutions to the VP of Alaska weekly.
About You: To be successful in this role, you will have 10+ years of experience in Hospitality, Lodging, and Travel, with a track record of success in managing and improving lodging, restaurant, and attraction operations. You should have demonstrated leadership experience in world-class hotels, with a focus on building and leading high-performing teams. Additionally, you should have expertise in managing annual budgets, P&L statements, and capital budget requests, with a strong ability to forecast and manage financial performance.
Requirements:
- Experience in Remote or Challenging Environments
- Community Engagement
- Sustainability Practices
- Crisis Management
- Regulatory Knowledge
What We Offer: We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus a comprehensive benefits package, including health insurance, retirement plan, and paid time off. We also offer opportunities for career growth and professional development.
About the Location: The Operations Leader for Alaska Collection will be based in Anchorage, AK, with regular travel throughout the state. Must possess a valid driver's license and US Passport.
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