Guest Services Associate

3 weeks ago


El Cajon, California, United States Salvation Army Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Services Associate to join our team at the Salvation Army's East County Red Shield Center. As a key member of our team, you will provide exceptional customer service and support to our members, clients, and customers, ensuring a positive and welcoming experience for all.

Key Responsibilities
  • Provide prompt and courteous service to all customers, clients, and members, ensuring their needs are met and exceeded.
  • Maintain accurate cash handling procedures, including verifying daily deposits and maintaining till bags.
  • Develop strong relationships with members, clients, and customers, providing tours and information about our programs and services.
  • Process sales transactions for various programs and services, ensuring accuracy and efficiency.
  • Communicate effectively with staff, management, and external partners to ensure seamless operations and excellent customer service.
  • Assist with event setup, activities, and venue safety, reporting any issues to the appropriate personnel.
  • Adhere to Salvation Army policies and procedures, maintaining confidentiality and upholding the organization's mission and values.
Requirements
  • Previous customer service and point-of-sale experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups and individuals.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • First Aid/CPR/AED certification required within the first 90 days of employment.
  • High school diploma or equivalent required; computer experience a plus.
Working Conditions

The Guest Services Associate will work in a fast-paced environment, requiring the ability to walk, stand, bend, and lift up to 50 pounds. The position also involves operating a computer, fax machine, and telephone.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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