Guest Services Ambassador

2 weeks ago


El Segundo, California, United States Love Full time
Job Overview

At Love, we're seeking a dynamic and customer-oriented Guest Services Team Member to be our guests' first impression of the L.L. wellness experience. This role is perfect for individuals who are passionate about health, wellness, and authentic connection.

Key Responsibilities
  • Welcome guests upon arrival and provide them with information about our services and amenities.
  • Assist guests with check-in and check-out procedures, ensuring a seamless experience.
  • Respond to guest inquiries and resolve any issues or complaints in a professional and timely manner.
  • Coordinate with other departments to ensure guest requests are fulfilled promptly.
  • Maintain the cleanliness and organization of the guest services area.
  • Upsell additional services and amenities to enhance the guest experience.
  • Handle cash and credit card transactions accurately and efficiently.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Strong problem-solving skills and ability to remain calm under pressure.
  • A passion for delivering exceptional customer service and creating memorable guest experiences.
  • Thrives in an organic and evolving environment, with a passion for learning and adapting to changing technologies and industry philosophies.
Preferred Qualifications
  • Previous experience in customer service or hospitality industry.


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