Desktop Support Specialist

4 weeks ago

Fort Duchesne, Utah, United States Cayuse Holdings Full time
Job Summary

We are seeking a skilled Desktop Support Specialist to join our team at Cayuse Holdings. In this role, you will provide on-site Tier II desktop and user support services on a shift-work basis.

About the Role

As a Desktop Support Specialist, you will be responsible for performing administration for Windows and ChromeOS-based systems within your area of responsibility. You will also support specialized software such as ESRI ArcGIS, Autodesk AutoCAD, and software unique to Indian Affairs and Indian Education.

Key Responsibilities

  • Perform system administration for specific operating systems within the assigned area of responsibility.
  • Provide technical and user support with a strong focus on the customer experience.
  • Reset passwords and manage user and device objects within Active Directory.
  • Apply patches, upgrades, and enhancements as approved by the customer.
  • Perform software installations and troubleshooting for software issues.
  • Troubleshoot hardware issues and perform needed repairs and failed component replacements.
  • Imaging and configuring computers to the customer's specifications and standards.
  • Perform network troubleshooting and configure and connect devices to secure, managed networks.
  • Configure and manage VoIP handsets and work with the appropriate team or vendor when necessary.
  • Perform monitoring of all upgrades and enhancements.
  • Perform detail-oriented log reviews and troubleshooting.
  • Act as a liaison with Tier III teams to resolve issues that may be out of the Tier II support scope.
  • Mentor and support junior Desktop Technicians.

Requirements

  • A minimum of three years of related technical experience in supporting desktop computers, laptops, mobile devices, printers, scanners, local area networks, servers, and network switches.
  • An Associate degree or higher is preferred, but education requirement can be offset by experience.
  • Bonus points for industry certifications such as CompTIA A+, Network+, and Security+.
  • Working knowledge of managing users and device objects within Active Directory.
  • Ability to support Microsoft operating systems.
  • Working knowledge of general office software such as Microsoft Office and the Microsoft 365 suites.
  • The ability to perform software installations and to support specialized software unique to Indian Affairs and Indian Education.
  • Ability to work with minimal guidance.
  • Strong time management skills, and an ability to adhere to and meet designated SLA deadlines.
  • Suitability to obtain Public Trust status through a detailed government background investigation.

Working Conditions

This is a full-time hourly non-exempt position. The ideal candidate will be able to work in a professional office environment and be physically and mentally able to perform duties while standing for extended periods of time.

What We Offer

Cayuse Holdings offers a competitive pay rate of $29.00 per hour and a comprehensive benefits package.

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