Senior Desktop Support Specialist
4 weeks ago
Job Title: Senior Desktop Support Specialist
Job Summary:
GCubed Enterprises, Inc. is seeking a highly skilled Senior Desktop Support Specialist to provide technical expertise in identifying operational and processing problems, evaluating alternative approaches, and implementing recommended resolutions.
Key Responsibilities:
- Provide Windows Desktop System Administration services, including installation, configuration, and management of hardware and software related to the desktop/laptop computing environment.
- Install, configure, and troubleshoot the approved standard suite of software, responding to user requests through TrackIT/FootPrints service tickets.
- Transport and place PCs, workstations, laptops, printers, faxes, and phones in designated areas, joining them to the network.
- Respond to user questions related to network passwords, PKI certificates, network drives, and Microsoft Outlook setup.
- Perform manual software installation, upgrades, and security patches on PCs, workstations, and laptops.
- Create and update drive images with GHOST software for PC, workstation, and laptop configurations.
- Contact external vendors for hardware or software repairs under warranty or maintenance contract.
- Troubleshoot and repair hardware issues on PCs, workstations, and laptops not under warranty or maintenance contract.
- Resolve PC, workstation, and printer connectivity issues in response to user service requests.
- Keep PC, workstation, and laptop antivirus software up-to-date using automated and manual procedures.
- Quarantine, clean, and re-image virus-affected PCs, workstations, and laptops.
- Monitor network printer status and report maintenance, repair, and supply needs to the Government IT Operations Manager.
- Track software inventories and alert the Government IT Operations Manager to potential availability issues.
Requirements:
- Minimum of five years of experience in an enterprise helpdesk or desktop support role.
- Active Secret Security Clearance.
- Security+ Certification.
- Preferred qualifications include A+ Certification, MCP, or Microsoft Certification, experience with desktop support team management, and troubleshooting Windows 7.
Working Conditions:
Primarily in an office environment, with occasional travel to company subsidiaries or contract locations, and periodic weekend or evening work.
Benefits:
GCubed Enterprises, Inc. offers medical insurance, dental insurance, vision insurance, company-paid life insurance, short-term and long-term disability, flexible spending account, 401k retirement savings plan with company match, employee assistance program, tuition and professional development assistance, 529 college savings plan, and Tricare supplement insurance.
EEO Statement:
GCubed Enterprises, Inc. does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
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