Automotive Service Center Representative

4 days ago


Daly City, California, United States Midas DUBLIN 1865 Full time

At Midas DUBLIN 1865, we are seeking a highly motivated Customer Experience Coordinator to join our team. This role is responsible for providing exceptional customer service and ensuring a seamless experience for every customer.

Job Description:

The Customer Experience Coordinator will serve as the first point of contact for customers, greeting them warmly and assisting with inquiries. They will also coordinate repair schedules and ensure timely service. The ideal candidate is friendly, organized, and has a passion for helping others.

Key Responsibilities:
  • Customer Interaction: Greet customers warmly, assist with inquiries, and ensure a positive experience from start to finish.
  • Appointment Scheduling: Manage incoming calls and coordinate with the service team to ensure timely service.
  • Estimate Preparation: Provide customers with accurate service estimates, explain necessary repairs, and address any questions they may have.
  • Administrative Duties: Assist with general administrative tasks such as inventory management, data entry, and maintaining a clean and organized workspace.
Requirements:
  • Proficiency in Technology: Proficient with computers and technology.
  • Strong Communication Skills: Strong communication and interpersonal skills.
  • Previous Customer Service Experience: Previous customer service experience.
  • Multitasking Ability: Ability to handle multiple tasks in a fast-paced environment.
  • Automotive Knowledge: Basic knowledge of automotive services preferred but not required; training will be provided.

We estimate the salary for this position to be around $45,000-$60,000 per year, depending on experience. Benefits include bonus opportunities based on performance, employee discounts, flexible scheduling, free food & snacks, and free uniforms.



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