Lead Registration Specialist

4 weeks ago


Mesquite, Texas, United States Dallas Regional Medical Center Full time
Overview

We are seeking a highly skilled and experienced Lead Associate to join our team at Dallas Regional Medical Center. As a member of our Patient Access Department, you will play a critical role in ensuring a smooth patient flow, quality registration, and maximum Point of Service patient collections.

Responsibilities
  • Coordinate break and lunch times to ensure coverage needs are met and applicable employees receive a lunch break.
  • Assist Supervisor in managing fluctuations in volume by requesting reinforcements if volumes are high and flexing staff if volume is low to meet productivity expectations.
  • Take the lead in assuring compliance and completion of all daily duties within the department.
  • Set the example in exemplary customer service and overall conduct, relating well to patients, visitors, physicians, other departments, management, employees in own department, etc.
Qualifications
  • High School Diploma or equivalent required.
  • Extensive knowledge of Patient Access required, Certified Healthcare Access Associate (CHAA) preferred.
  • Exceptional interpersonal & organizational skills.
  • Demonstrated leadership and management abilities.
  • Extremely high degree of attention to detail.
  • Good written and verbal communication skills.
  • Ability to prioritize.
  • Good analytical & problem solving skills.
  • Proficiency in Microsoft Word and Excel.
  • Ability to effectively manage multiple demands and function well under pressure.


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