Customer Success Operations Lead
5 days ago
Lifesize is a leading provider of video collaboration solutions that enable businesses to connect with each other seamlessly. Our mission is to make the workplace great by empowering people to connect and collaborate effectively.
We're looking for a highly skilled and analytical individual to join our team as a Customer Success Operations Lead. As a key member of our operations team, you will play a critical role in defining and executing our customer success strategy.
Key Responsibilities- Analyze business application data to provide strategic insights and drive customer expansion and retention
- Improve internal operational efficiency by evaluating and optimizing our current processes
- Create and maintain ad hoc reporting and recurring analytics for Customer Success, Support, and Advocacy teams
- Develop and implement effective strategies to drive customer success and support
- Strong collaboration and ability to build trust with internal customers and across organizations
- Prior success in a business operations or customer success operations role
- Subject matter expert with Gainsight and Salesforce
- Desirable: experience with Tableau, SiSense, and/or Sumologic, and/or practical knowledge of SQL, Python, and/or R
Lifesize is an Equal Opportunity Employer. We offer a dynamic and inclusive work environment, competitive compensation, and opportunities for growth and development.
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