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Receptionist

2 months ago

Kansas City, Missouri, United States Elms Hotel & Spa Full time

Guest Services Representative

Overview

The Guest Services Representative plays a vital role in ensuring a welcoming atmosphere for all visitors at Elms Hotel & Spa. This position involves managing guest check-ins and check-outs while upholding the hotel's commitment to exceptional service and financial success.

Key Responsibilities

  1. Welcome guests and facilitate the registration process, which includes entering and retrieving information from the system, confirming guest details and rates, assigning rooms, and providing essential information about the hotel.
  2. Assist guests during check-out by ensuring accurate billing, processing payments, and addressing any inquiries regarding their stay.
  3. Maintain a comprehensive understanding of hotel offerings, including room types, rates, special packages, and local attractions, to effectively respond to guest questions.
  4. Utilize upselling techniques to enhance guest experiences and promote hotel amenities.
  5. Address guest requests and concerns promptly and courteously, ensuring satisfaction and resolving any issues that may arise.
  6. Manage guest communications, including relaying messages and information as needed.
  7. Support the front desk operations, which may include assisting with food and beverage service as required.

Note:

This job description outlines the primary responsibilities of the position and is not intended to be an exhaustive list of all duties. Additional tasks may be assigned by management as necessary.

Equal Opportunity Employer

Elms Hotel & Spa is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.