Retail Customer Service Specialist

2 days ago


Birmingham, Alabama, United States Sherwin-Williams Full time
Job Summary

Sherwin-Williams is a leading provider of paint, coatings, and related products. We are seeking a skilled Retail Customer Service Specialist to join our team in Homewood, AL. As a Retail Customer Service Specialist, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and maintaining store appearance.

This is an excellent opportunity for individuals who enjoy working in a dynamic retail environment and have strong communication skills. You will work closely with customers to determine their needs, answer product-related questions, and recommend solutions. Your ability to build rapport with customers and drive sales growth will be crucial to your success in this role.

Key Responsibilities:

  • Provide exceptional customer service, addressing customer inquiries and resolving issues promptly and professionally
  • Meet or exceed sales targets by identifying opportunities to upsell and cross-sell products
  • Maintain a clean, organized, and visually appealing store environment, adhering to company standards
  • Assist customers with product selection, answering questions, and providing demonstrations as needed
  • Process transactions accurately and efficiently, handling cash, credit card payments, and returns

Requirements:

  • Bachelor's degree or equivalent experience required
  • Minimum 2 years of retail sales experience, preferably in a fast-paced environment
  • Excellent communication and interpersonal skills, with a focus on building strong relationships with customers and colleagues
  • Able to work flexible hours, including evenings, weekends, and holidays

Compensation and Benefits:

The estimated salary for this role is $45,000 - $60,000 per year, depending on experience. In addition to competitive compensation, we offer a range of benefits, including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.



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