Member Services Representative/Backup Fitness Instructor

4 weeks ago


Houston, Texas, United States Houston Fitness Partners Full time

Customer Service Expertise

Houston Fitness Partners, a leading independently owned franchisee of Planet Fitness, is seeking a highly skilled Member Services Representative/Backup Fitness Instructor to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive experience for our members and guests.

Key Responsibilities

  • Greet members and guests with confidence, high-energy, and professionalism.
  • Anticipate and respond to member needs, providing efficient customer service in a fast-paced retail environment.
  • Answer phones promptly and assist callers with knowledgeable and accurate information.
  • Utilize strong communication and problem-solving skills to resolve customer concerns.
  • Perform prospective member calls and tours, assessing membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regularly clean and sanitize the club and equipment.

Backup Duties

  • Conduct Planet Fitness group fitness programs and design simple workout programs as requested.
  • Gain new and current members to join fitness classes.
  • Enforce a safe workout environment for members at all times.

Requirements

  • Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
  • Self-starter who takes initiative with minimal direction and supervision.
  • Punctual and dependable with a solid work ethic.
  • Basic computer proficiency and ability to manage multiple responsibilities.

Benefits

  • Medical, Dental, and Vision Insurance for Full-time staff.
  • 401(k) plan eligible after 12 months of employment.
  • Free PF Black Card gym membership.
  • Opportunities for growth.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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