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Enterprise Customer Success Manager
2 months ago
Tennr is a pioneering technology company based in New York City, backed by top investors such as Andreesen Horowitz and Foundation Capital. Our mission is to revolutionize the way healthcare providers communicate with each other, making it easier for patients to receive the care they need.
Job SummaryWe are seeking an experienced Enterprise Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences, driving adoption and retention, and collaborating with executive stakeholders to achieve business goals.
Key Responsibilities- Customer Success: Be a Tennr expert and provide exceptional customer support to our enterprise customers, ensuring they achieve their desired outcomes.
- Adoption and Retention: Focus on expanding usage and adoption to drive retention, account expansion, and revenue growth.
- Strategic Partnerships: Partner with executive stakeholders to understand customer needs and create joint success plans to achieve business goals.
- Customer Advocacy: Foster customer advocacy and facilitate customer testimonials, referrals, and case studies to promote Tennr's success.
- User Onboarding: Ensure seamless onboarding of new customers, making them fall in love with Tennr's solutions.
- Customer Health: Identify, improve, and lead all aspects of customer health, ensuring they achieve their desired outcomes.
- Collaboration: Collaborate closely with sales, product, engineering, and implementation teams to drive business growth and customer success.
- Data Analysis: Analyze data and use playbooks to drive and track performance against customer KPIs, ensuring alignment with business priorities.
- Internal Initiatives: Participate in internal initiatives to inform the future of the Customer Success program at Tennr.
- 5+ years of proven enterprise customer success or consulting experience, with account ARR ranging from ~$500k to multi-million ARR and a track record of attaining targets.
- Proven experience working with and influencing key decision makers (VP level and above decision makers).
- Demonstrable experience working on complex, cross-functional projects.
- Detail-oriented mindset with a focus on continuous improvement and operational excellence.
- You're a self-starter with an entrepreneurial mindset.
- You thrive in an unstructured start-up environment (lack of process does not frustrate you).
- Willing to travel as needed.
