Assistant Director of Housing Operations

4 days ago


Cambridge, Massachusetts, United States Harvard University Full time
Job Summary

The Assistant Director of Housing Operations plays a critical role in supporting the Housing Office at Harvard University. This position is responsible for ensuring the smooth operation of the housing database, StarRez, and its connected systems. The successful candidate will have excellent communication and interpersonal skills, with the ability to work independently and as part of a team.

Key Responsibilities
  • Manage daily housing procedures, including upkeep of housing cancellation applications, processing returning student applications, and creating housing applications as needed in Portal X.
  • Process affiliation changes for 4,900 students in the upper-class House system and revise and streamline housing procedures, fee structures, and student notifications/alerts.
  • Annual inter-House transfer processes, including creating/reviewing the application, generating communications notifying students of the decisions, and ensuring updated student affiliations are noted correctly in StarRez.
  • Run the full process of the student housing lottery, including Rising Sophomore and Commencement Housing.
  • Update and smooth running of the StarRez database, system updates, and point person for troubleshooting issues from several on-campus partners.
  • Investigate new solutions to streamline business processes by attending the annual StarRez Global conference or other related professional conferences/workshops.
  • Collaborate with the Director of Housing Operations to manage IT-based projects and upgrades of the housing system database.
  • Work with partner offices to support their StarRez-related needs by creating reports or troubleshooting issues that may arise.
  • Cross-train with the Assistant Director for Transitional Housing to ensure business continuity and coverage are in place for anticipated and unanticipated needs.
Requirements
  • Bachelor's degree or equivalent work experience required.
  • Minimum of 5 years' relevant work experience.
Work Environment

This is a hybrid position based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States.

Benefits

Harvard University offers a comprehensive benefits package, including paid time off, health and welfare benefits, work/life and wellness programs, retirement plans, tuition assistance, and professional development opportunities.


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