Business Systems Analyst

1 week ago

Torrance, California, United States TEKsystems Full time

We are seeking a highly skilled Business Systems Analyst to join our team at TEKsystems. As a Business Systems Analyst, you will play a critical role in driving our vision forward by analyzing and improving our business processes and systems.

Key Responsibilities:
  • Work closely with stakeholders to gather and prioritize business requirements.
  • Collaborate with business stakeholders to understand their needs and challenges.
  • Conduct interviews, workshops, and surveys to gather comprehensive business requirements.
  • Prioritize requirements based on business value and feasibility, ensuring alignment with strategic goals.
  • Translate complex business processes into clear and actionable requirements.
  • Gather, refine, and validate interdependencies, and potential risks and issues.
  • Work with the Program Manager and Product Owners to create user stories with relevant acceptance criteria and organize the backlog in a system.
  • Help the team groom the product backlog by understanding the purpose, prioritizing the stories, organizing the stories, and ensuring a complete description of the solution.
  • Prepare test plans, test cases, and perform System Test and UAT to ensure high quality releases.
  • Lead business analysis processes in the release cycles covering software, application, system upgrades, enhancements, and maintenance, as the liaison between business and IT.
  • Collaborate with developer teams during design and development phases.
  • Develop and maintain reporting to use as a tool for analysis to determine trends, platform/use case performance and operational impact that will lead to potential user stories.
Stakeholder and Key Initiative Support:
  • Interview stakeholders, understand requirements, and document them.
  • Work with the Program Manager to engage key stakeholders to both gain and provide understanding of cross-dependencies.
  • Provide support on issues and questions from stakeholders.
  • Facilitate communication and gain commitment between business and IT units to align solutions with business strategies.
  • Analyze business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
  • Assist with facilitating project governance events.
  • Ensure a harmonious flow of work among production support and projects.
  • Partner with the Project Teams to align the production support processes for implemented CX projects.
  • Play a key role in the transition from project to production support.
Agile Methodologies:
  • Support the Agile workflow cadence of the CX division.
  • Contribute to the department's Agile transformation by adopting and spreading knowledge of agile principles and processes.
Department Support:
  • Support division efforts in business plan development, PDCA/reporting, budget tracking.
  • Support the CX team work on customer data privacy governance and compliance efforts.
  • Work on multiple projects as a project team member, and at times, as a project leader.

We are an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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