Systems Analyst
1 month ago
Job Summary:
Tentek is seeking an experienced Systems Analyst to join our team. As a key member of our digital transformation team, you will play a critical role in ensuring the successful implementation of technical solutions that align with business objectives and drive customer growth.
Key Responsibilities:
- Collaborate with business users and stakeholders to capture, document, and translate business requirements into detailed technical specifications.
- Work closely with developers, system architects, and cross-functional teams to design systems that meet business needs and ensure seamless integration across platforms.
- Conduct feasibility studies to determine the viability of proposed solutions from a technical standpoint and recommend strategies to senior management.
- Coordinate and drive the development, testing, and implementation phases, ensuring the solution meets both technical and business requirements.
- Own the technical aspects of product features, driving them through all cycles of the SDLC.
- Create and maintain technical documentation, including system requirements specifications (SRS), technical design specifications, architecture documents, flowcharts, and deployment plans.
- Ensure that different systems and applications integrate seamlessly by working closely with vendors and internal teams.
- Ensure compliance with data privacy regulations and implement security measures to protect customer data in alignment with data governance policies.
Requirements:
- BA/BS or master's degree in management information systems, computer science, or equivalent working experience.
- 6+ years of experience working in the IT landscape.
- Proven Technical Project Management experience with the ability to deliver features in complex multi-team environments with dependencies.
- Strong analytical and logical thinking ability, with advanced skills in Excel, pivot tables, charting, and databases.
- Ability to produce technical documents such as system requirements specifications (SRS) and system design specifications.
- Advanced ability to develop and update technical design specifications, diagrams, flowcharts, architecture documents, and deployment plans.
- Experience integrating MarTech systems with other software applications, databases, and APIs.
- Working knowledge of software engineering, software development, solution architecture, and implementation of medium to large-scale systems across multiple platforms.
- Experience with customer data management platforms, data governance, and knowledge of data privacy regulations (e.g., GDPR, CCPA).
- Ability to communicate findings to technical and non-technical stakeholders, support decision-making processes, and present complex technical information clearly.
- Experience with Agile delivery processes and methodologies.
- Excellent analytical and creative problem-solving skills.
- Strong organizational skills, time management, portfolio prioritization, and accountability.
- Excellent listening, interpersonal, written, and oral communication skills.
- Confluence and Jira proficient user.
Desirable Skills:
- Prior experience with data visualization, data modeling or BI tools.
- Skilled in evaluating the competitive landscape, identifying compelling solutions, analyzing technologies, and assessing the importance of emerging platforms and tools.
- Familiarity with SQL, system diagrams, Jira/Confluence, and data modeling.
Understanding Technical and System Integration Aspects:
- Voice of Customer (VoC) platforms (e.g., Medallia, Qualtrics, SurveyMonkey, etc.)
- Customer Relationship Management (CRM) systems (such as Salesforce, HubSpot, Zoho, etc.)
- Personalization Engines (e.g., Dynamic Yield, Evergage, Adobe Target, etc.)
- Customer Data Platforms (CDPs) (Treasure Data, Segment, Tealium, Optimove, etc.)
- Chatbots and Virtual Assistants
- Analytical and attribution tools (such as Google Analytics, Adobe Analytics, Mixpanel, etc.)
- Loyalty systems, rewards, and recognition programs (such as Epsilon, Annex Cloud, etc.)
- Zero-party data management and loyalty program integration
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