Director of Delivery Operations

4 weeks ago


Charlotte, North Carolina, United States UST Logistics Full time
Director of Delivery Operations

UST Logistics is seeking a highly skilled and experienced Director of Delivery Operations to join our team. As a key member of our operations team, you will be responsible for providing operational oversight and acting as a subject matter expert for delivery operations within your ecosystem.

Key Responsibilities:
  • Oversee delivery operations to achieve service and financial objectives
  • Manage the delivery budget and monitor daily and weekly reports to ensure financial objectives are met
  • Analyze data and metrics to ensure adequate trained personnel and staff performance meet UST's E3 standards
  • Drive results that meet or exceed UST and client service and KPI standards
  • Grow and foster strong client relationships with internal and external partners
  • Develop and lead innovative programs to train, evaluate, and coach staff in the successful operation of the location
Requirements:
  • Ability to work a schedule that may include early mornings, evenings, weekends, and some holidays
  • Bachelor's degree and four or more years of relevant experience, or 6-10 years equivalent combination of education and experience
  • Up to 20% travel and 24/7 availability depending on the performance of the location
  • Proficient in Microsoft Office and knowledge of DOT regulation
  • Effective verbal and written communication and experience creating and analyzing statistical and financial reporting
Physical Demands:

The physical demands of this role include walking, bending, stooping, twisting, and lifting several times a day.

This role is based in a temperature-controlled office environment and non-temperature-controlled warehouse environment.



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