Claims Litigation Case Manager

2 weeks ago

Tampa, Florida, United States USAA Full time

The Opportunity

This role is a hybrid position that can be based in one of the following locations: San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. As a hybrid role, you will have the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.

Key Responsibilities:

  • Manage moderately complex litigation arising out of auto contracts in compliance with state laws and regulations.
  • Craft strategy for defense or settlement, evaluate, negotiate, and collaborate with defense counsel to secure appropriate resolution.
  • Deliver a concierge level of outstanding member service through setting appropriate expectations, proactive communications, advice, and empathy.
  • Proactively manage litigation and act as liaison with members, internal and external counsel.
  • Clearly document litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions.
  • Represent USAA at mediations, case conferences, and/or trials.
  • Review, audit, and approve legal fees and expenses.
  • Partner and/or advise law firm vendors to facilitate timely lawsuit resolution.
  • Hold law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.
  • Recognize and solve routine and intermediate issues arising out of legal case management.
  • Follow practices and processes to achieve results to positively impact the quality, timeliness, and efficiency of the team.
  • Interact with membership, attorneys, and management to advise on moderately complex litigation.
  • Ensure members receive high levels of service from themselves and law firm vendors.
  • May act as an informal resource for team members.

Requirements:

  • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 4 years work experience handling liability and first-party claims or progressive experience in litigation.
  • 2 years customer contact experience.
  • Claims adjusters license in assigned state or ability to acquire license within 3 months.
  • Demonstrated negotiation and customer service skills.
  • Excellent communication skills with experience as an effective liaison between partners, members, outside counsel, and management.
  • Knowledge of P&C policies, state laws.
  • Knowledge of regulatory compliance related to claims and claims litigation.
  • Experience handling large loss auto, property, or commercial.
  • Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.

Preferred Qualifications:

  • 5+ years' experience handling casualty liability claims to include bodily injury and uninsured/underinsured motorist bodily injury claims.
  • 2+ years' direct handling of Auto Bodily Injury and Uninsured/Underinsured Motorist Litigation to resolution.
  • Familiarity with injury claims litigation processes.
  • Continuing Education to include any relevant insurance designations (SCLA, CPCU, AIC, etc.).

What We Offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $147,190.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

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