Senior Technical Operations Specialist
1 day ago
We are seeking a highly skilled technical professional to join our team as a Senior Technical Operations Specialist. In this role, you will be responsible for ensuring the high availability and stability of our Vertafore products.
About UsVertafore is a leading technology company that advances the insurance industry with innovative software solutions. Our suite of products helps customers manage their business, boost productivity and efficiency, and lower costs while strengthening relationships.
Job SummaryThis is an excellent opportunity for a talented technologist to work in a fast-paced environment, collaborating with cross-functional teams to deliver innovative solutions.
Responsibilities- Provide subject matter expertise on application architecture and data relationships.
- Address support escalations from Customer Support, Global Command Center, and other SaaS Operation teams.
- Debug and correct application configurations, codes, database queries, and data to restore incidents.
- Own root cause analysis and implement permanent resolutions.
- Automate processes and develop product/team performance metrics dashboard.
- Recommend and implement solutions to improve processes and team productivity.
- Collaborate with Global Command Center and other SaaS Operation teams to ensure proactive monitoring, high availability, and performance of products.
- Create and maintain runbooks outlining development support procedures.
- Participate or lead in assigned projects.
To be successful in this role, you must have:
- A minimum of three years of experience in software development using C#, Angular, JSON, or other relevant programming languages.
- Basic system administration skills and ability to navigate both Windows and Linux servers.
- Experience working with web engines such as IIS, tomcat, or equivalent technology.
- Knowledge of database platforms such as SQL Server or equivalent.
- A great problem-solving ability and understanding of software engineering best practices.
- An excellent understanding of cloud infrastructure and data centers.
- Excellent communication and interpersonal skills.
- Able to comply with standard processes and security policies.
- A flexible approach to working extended hours when required.
We offer a competitive salary range of $85,000 - $120,000 per year, based on experience. Other benefits include opportunities for career growth, professional development, and a collaborative work environment.
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