Technical Service Transition Specialist
1 week ago
The Multi-Domain Solutions Group at Leidos is seeking an experienced ITIL Framework-focused IT professional to serve as a Senior Service Transition Engineer. As part of our team, you will be responsible for supporting best-in-class Tier 2 Service Transition operations in a purpose-built enterprise environment throughout the operational lifecycle of customer-directed mission applications.
As a key member of our team, you will have the opportunity to work collaboratively and constructively as both an individual and as part of a team with internal and external program entities, including Tier 1, Tier 3, and on-site customer representatives. This role requires creative problem solvers able to perform expertly under dynamic conditions and evolving priorities, facilitating complex service transitions with minimal negative operational impact.
Key Responsibilities
* Coordinate, facilitate, and verify Tier 2 software support and mission application services
* Manage projects on time and under budget, including identification of need, planning, implementation, and reporting
* Facilitate Enterprise software and system configuration management, change management, and Request for Change (RFC) processes
* Ensure mission and baseline stability throughout service transition activities
* Employ ingenuity and creativity to develop and implement new solutions to complex technical issues and problems in order to achieve functional objectives
* Ensure completion and accuracy of maintenance and operations documentation
* Create and manage projects to ensure successful service transition within budget
* Document change management processes, conduct impact analyses, organize change management strategies, and act as chair of change advisory board meetings
* Ensure mission and baseline protection during service transition activities
* Provide training in service transition and project management to team members as required
Required Skills and Qualifications
* U.S. citizen with an active TS/SCI with a polygraph required
* Bachelor's Degree and 8-12 years of applicable experience or 12 years of applicable experience in lieu of degree
* Experience with ITIL Framework supporting service transition for Mission Critical Systems
* Familiarity with project management approaches, tools, and phases of the project lifecycle
* Ability to communicate effectively with internal team members, customers, and external stakeholders across multiple technical areas
Preferred Qualifications
* Current DoD 8570.01m IAT-II or higher certification (e.g., Security+ CE)
* ITIL v3 Foundation or higher Certification
* Mission-specific technical knowledge and operations experience
* Expert knowledge of and ability to apply advanced technical principles, theories, and concepts in support of the ITIL Framework Service Transition process
* Proven experience with one or more of the following procedural disciplines in an enterprise environment:
* ITSM
* Systems Engineering, Integration, and Test (SEIT) using the NSIS process framework
* Project Management
* Proven experience with one or more of the following technical disciplines in an enterprise environment:
* Information system security, including IAVA management and ICD 503 compliance
* Enterprise management tool implementation and maintenance
* Unix, Linux, or Windows operating system management, including scripting (e.g., PyThon, BaSH, XML)
Salary
This role offers a competitive salary range of $101,400.00 - $183,300.00.
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