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Customer Experience Director

2 months ago

Aurora, Oregon, United States ROTH Home Full time
About the Role

We are seeking a highly skilled and experienced Customer Experience Manager to join our team at ROTH Home. As a key member of our leadership team, you will be responsible for driving customer satisfaction and loyalty through exceptional service delivery.

Key Responsibilities
  • Develop and implement customer experience strategies to drive customer satisfaction and loyalty
  • Lead and manage a team of customer experience professionals to ensure exceptional service delivery
  • Collaborate with cross-functional teams to identify and address customer pain points and areas for improvement
  • Monitor and analyze customer feedback and sentiment to inform service improvements
  • Develop and maintain relationships with key stakeholders, including customers, employees, and partners
  • Stay up-to-date with industry trends and best practices in customer experience and service delivery
Requirements
  • Bachelor's degree in Business or related field, or equivalent experience
  • Minimum 2 years of experience in customer experience or service delivery leadership
  • Proven track record of driving customer satisfaction and loyalty through exceptional service delivery
  • Strong leadership and management skills, with experience leading high-performing teams
  • Excellent communication and interpersonal skills, with ability to build strong relationships with customers, employees, and partners
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance