Guest Experience Manager

2 weeks ago


Hanover, Massachusetts, United States CAVA - Hanover Crossing Full time
Job Description

Job Summary: We are seeking a highly motivated and experienced Guest Experience Manager to join our team at CAVA - Hanover Crossing. As a key member of our restaurant operations team, you will be responsible for delivering exceptional guest experiences, leading and developing team members, and upholding high standards of food safety and quality.

Key Responsibilities:
  • Lead and Develop Team Members: Motivate and coach team members to achieve their full potential, providing guidance and support to ensure they have the skills and knowledge needed to excel in their roles.
  • Guest Experience: Ensure that every guest has an exceptional experience, from the moment they walk in the door to the moment they leave. This includes providing personalized service, addressing guest concerns, and ensuring that every guest feels valued and appreciated.
  • Food Safety and Quality: Uphold the highest standards of food safety and quality, ensuring that all food is prepared and presented to the highest standards. This includes monitoring food temperatures, handling and storing food safely, and maintaining a clean and hygienic kitchen environment.
  • Restaurant Operations: Assist the General Manager in overseeing daily restaurant operations, including managing inventory, ordering supplies, and maintaining a safe and efficient work environment.
  • Training and Development: Develop and implement training programs to ensure that team members have the skills and knowledge needed to excel in their roles. This includes providing coaching and feedback, conducting performance evaluations, and identifying areas for improvement.
Requirements:
  • Physical Demands: Must be able to stand for long periods of time, lift up to 50 pounds, and work in a fast-paced environment.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with team members, guests, and management.
  • Leadership Skills: Proven leadership skills, with the ability to motivate and develop team members, and make decisions in a fast-paced environment.
  • Food Safety and Quality: Knowledge of food safety and quality procedures, with the ability to maintain a clean and hygienic kitchen environment.
Benefits:
  • Competitive Pay: Competitive hourly rate, with opportunities for advancement and professional growth.
  • Benefits Package: Comprehensive benefits package, including health, dental, and vision insurance, 401k enrollment, and paid time off.
  • Free Meals: Free CAVA meals for every shift worked, plus discounts on food and merchandise.
  • Opportunities for Advancement: Opportunities for advancement and professional growth, with a focus on developing leadership skills and expertise.

CAVA is an Equal Opportunity Employer: CAVA is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.


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