Customer Service Manager
4 days ago
We are seeking a highly skilled Customer Service Manager to join our team at Frontier Waste Midco LLC. As a key member of our operations team, you will be responsible for managing customer service representatives and ensuring exceptional service delivery to our customers.
About the RoleThis is a management position that requires strong leadership skills, excellent communication abilities, and a passion for delivering outstanding customer experiences. You will be responsible for developing and implementing customer service procedures, analyzing statistics, and compiling accurate reports.
You will also play a critical role in establishing and maintaining a positive, customer-centric team culture. This includes setting customer service goals for team members, providing coaching and feedback, and promoting a culture of excellence within the team.
Key Responsibilities- Develop and implement customer service procedures, policies, and standards.
- Analyze statistics and compile accurate reports to inform business decisions.
- Provide coaching and feedback to customer service representatives to improve performance.
- Establish and maintain a positive, customer-centric team culture.
- Manage difficult or emotional customer situations, responding promptly and professionally to customer needs.
To be successful in this role, you will need:
- Bilingual in Spanish (strongly preferred).
- At least 5 years of customer service experience.
- 3 years of experience as a Customer Service Manager, Retail Manager, or Assistant Manager.
- Excellent knowledge of management methods and techniques.
- Experienced sales aptitude.
- Ability to think strategically and lead.
- Advanced troubleshooting and multi-tasking skills.
- Excellent follow-through and attention to detail.
- Strong verbal and written communication skills.
In return for your hard work and dedication, we offer:
- A competitive salary range of $65,000 - $85,000 per year, based on experience.
- A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
- The opportunity to work with a dynamic and growing company in the waste management industry.
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