Mobility Specialist

4 weeks ago


Indianapolis, Indiana, United States Hertz Full time
Job Title: Mobility Specialist

The Mobility Specialist plays a crucial role in the Hertz Local Edition team, providing exceptional customer service and ensuring a seamless rental car experience for Lyft and Uber drivers.

Key Responsibilities:
  • Optimize operational efficacies to deliver the best rental car experience
  • Assist with creating rental car reservations, processing rentals, and providing clean and safe vehicles
  • Address customer inquiries related to rentals and billing
  • Work in a fast-paced environment, providing helpful customer service
  • Communicate effectively with customers about the Hertz/Lyft/Uber Rental Car Program and procedures
  • Maximize revenue opportunities by actively soliciting business
  • Prepare vehicles for customer pick-up, including checking for damage, cleaning, and fueling
Requirements:
  • Ability to work in a fast-paced environment with a variety of tasks
  • Professionalism, enthusiasm, and excellent communication skills
  • Previous customer service experience
  • Strong time management and organizational skills
  • Computer literacy and attention to detail
  • Valid driver's license with an acceptable driving record
Knowledge and Skills:
  • Customer service resolution practices
  • Excellent communication techniques
  • Sales management and coaching ability

This is an exciting opportunity to join the Hertz Local Edition team and make a positive impact on our customers' rental car experience.



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