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Hotel Reception Concierge

2 months ago

Daytona Beach, Florida, United States Premier Resorts Management Inc Full time
Job Description

Overview:

We are seeking a dedicated and experienced Hotel Reception Concierge to be a key member of our team at Premier Resorts Management Inc. This role is essential in ensuring that our guests receive exceptional service and a memorable experience during their stay.

Primary Responsibilities:

  1. Greet guests warmly upon arrival and verify their reservations.
  2. Serve as the main point of contact for guests requiring assistance or information, addressing their needs promptly.
  3. Identify guest preferences and offer tailored recommendations for activities and amenities available at the hotel.
  4. Maintain a comprehensive understanding of the hotel facilities and local attractions to provide informed suggestions.
  5. Coordinate special requests, including events, transportation, and excursions for hotel guests.
  6. Manage incoming calls, process reservations, and handle messages or mail as needed.
  7. Address guest complaints with professionalism and find effective solutions.

Qualifications:

  • Demonstrated experience in a concierge role or similar customer service position.
  • Fluency in English; additional languages are highly valued.
  • Outstanding communication abilities and a friendly demeanor.
  • Strong problem-solving skills with a focus on guest satisfaction.
  • Ability to manage multiple tasks efficiently and effectively.
  • A high school diploma is required; a degree in hospitality management or a related field is preferred.

The ideal candidate will embody a professional and approachable attitude, ensuring that every guest feels welcomed and valued. Your role will be pivotal in enhancing our hotel's reputation and fostering a positive environment for both guests and staff.