Residence Concierge

2 weeks ago


Palm Beach, Florida, United States The Colony Hotel Palm Beach Full time
Job Overview

The Residence Concierge is a key member of our team, responsible for delivering exceptional guest experiences at The Colony Palm Beach. This role requires a high level of professionalism, attention to detail, and excellent communication skills.

Key Responsibilities
  • Provide personalized services to assigned guests, including escorting to rooms, inspecting guestrooms, and checking-in guests.
  • Assist with special requests and arrangements prior to guest arrival, and ensure seamless execution during their stay.
  • Deliver internal and external guest service, exceeding expectations and building strong relationships with guests and colleagues alike.
  • Monitor guest activity, respond to requests, and maintain confidentiality and discretion at all times.
  • Collaborate with other departments to ensure seamless service delivery and maintain high standards of quality and excellence.
Requirements
  • High School Diploma required; College preferred.
  • At least 25 years of age.
  • Excellent customer service skills, with previous guest service experience preferred.
  • Strong interpersonal, language, communication, and relationship-building skills.
  • Ability to work varied hours, including nights, weekends, holidays, and split shifts.
  • Physical stamina to stand for long periods and lift up to 25 pounds.
What We Offer

The Colony Palm Beach offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.


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