Senior Field Service Transformation Architect

3 days ago

Austin, Texas, United States ServiceNow Full time

We are seeking a seasoned Field Service Transformation Architect to join our team at ServiceNow. This role requires a deep understanding of field service management and customer service workflows, as well as the ability to design and implement innovative solutions using ServiceNow's CSM and FSM products.

The ideal candidate will have a minimum of 8 years of experience in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps. They will be able to demonstrate expertise in designing and implementing field service management solutions, including industry-specific workflows, use cases, compliance requirements, and best practices.

This is an exciting opportunity for a technical expert passionate about driving field service transformation and customer service excellence through innovative ServiceNow solutions.

**Key Responsibilities:**

  • Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
  • Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and FSM implementations.
  • Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.
  • Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.

**Required Skills and Qualifications:**

  • A minimum of 8 years of experience in consulting, configuration, and implementation of complex technologies.
  • At least 2 years focused on enterprise architecture and technical roadmaps.
  • Demonstrable experience with ServiceNow CSM and FSM solutions.
  • Field service management expertise, including industry-specific workflows, use cases, compliance requirements, and best practices.
  • Leadership skills, including the ability to influence senior leaders and stakeholders.
  • Technical skills, including proficiency in creating architectural designs, solution presentations, and integration strategies.

**Benefits:

  • A competitive salary range of $140,000 - $200,000 per year.
  • Opportunities for career growth and professional development.
  • A collaborative and dynamic work environment.

**Work Environment:**

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.

$172,500 per year, making this an attractive opportunity for those looking to advance their careers while working with a market leader in the industry.

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