Technical ServiceNow Expert: Field Service Transformation

3 days ago


Austin, Texas, United States ServiceNow Full time

Job Title: Technical ServiceNow Expert: Field Service Transformation

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About Us:

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At ServiceNow, we're on a mission to make the world work better for everyone. Founded in 2004 by visionary engineer Fred Luddy, our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

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Job Summary:

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We're seeking an exceptional Technical ServiceNow Expert with expertise in field service management to join our team As a Technical ServiceNow Expert, you'll be responsible for delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency.

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Main Responsibilities:

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  • Project Delivery:\
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    • Act as the primary technical liaison for projects, ensuring alignment with client requirements and ServiceNow best practices for CSM and FSM implementations.\
    • Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.\
    • Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.\
    • Perform hands-on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more.\
    • Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.\
    • Mentor and guide developers and consultants on best practices in technical design and field service management workflows.\
    • Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on FSM.\
    • Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in field service management.\
    • Engage with ServiceNow product teams to provide feedback and insights on new FSM features, capabilities, and best practices.\
    • Participate in go-to-market strategies for new service offerings, ensuring alignment with field service management trends and customer needs.\
    • Hold or be able to achieve within the first 90 days ServiceNow certifications for Customer Service Management and Field Service Management Implementation Specialist, and Certified Technical Architect within the first year.\
    • Must hold or be able to achieve mandatory certifications like Certified System Administrator, Certified Application Designer, Certified Implementation Specialist – CSM and FSM (within 90 days), and Certified Technical Architect (within first year).\
    • Preferred certifications include Salesforce Service Cloud Consultant, Salesforce CTA, Salesforce Field Service Lightning, Certified Implementation Specialist – IT Service Management, Certified Implementation Specialist – IT Operations Management, and Certified Master Architect.\
    • This role is ideal for a technical expert passionate about driving field service transformation and customer service excellence through innovative ServiceNow solutions.\
    • The estimated salary for this position is $120,000 - $180,000 per year, depending on experience and qualifications.\
    • Benefits:\
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      • A competitive compensation package.\
      • Ongoing training and professional development opportunities.\
      • Flexible work arrangements and a commitment to work-life balance.\
      • An inclusive and diverse work environment.\
      • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.\
      • Opportunities for growth and advancement.\
      • A collaborative and dynamic work environment.\\


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