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Front Desk Operations Coordinator

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Baton Rouge, Louisiana, United States Blue Sky Hospitality Solutions Full time
Job Summary

The Front Desk Supervisor is a key member of the Front Office team, responsible for ensuring a seamless and exceptional guest experience. This role requires a high level of customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Supervise Front Desk operations to ensure a consistently high standard of service.
  • Greet guests with a friendly and sincere welcome, using a positive and clear speaking voice.
  • Assist staff with all front desk functions, including PBX Operator duties.
  • Conduct daily stand-up meetings to communicate effectively with staff and provide necessary information for guest service.
  • Maintain complete knowledge of hotel features, services, and policies.
  • Manage workflow, room status, and group activity to positively impact the guest experience.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Manage guest requests, inquiries, and complaints promptly and completely.
  • Ensure follow-up with guests is performed in a timely manner to maintain a high level of guest satisfaction.
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • Assist management in training and motivating employees to increase team efficiency and overall productivity.
  • Maintain a safe work environment within the Front Office operations.
  • Report accidents, injuries, and unsafe work conditions in accordance with hotel procedures.
  • Maintain confidentiality of all guests and hotel information.
  • Follow proper Hotel safety policies and procedures.
Requirements
  • High school diploma or equivalent required, and college degree preferred.
  • Minimum 2 years previous hotel Front Desk experience required, with supervisory experience preferred.
  • Hilton brand experience preferred.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Able to handle cash and credit transactions.
  • General knowledge of local area attractions and transportation.
  • Ability to effectively deal with internal and external customers with tact and diplomacy.
  • Ability to multi-task, and prioritize with excellent follow-up skills and customer service.
  • Regular attendance in conformance with the standards is essential to the successful performance of this position.
  • Comply with attendance rules and be available to work on a regular basis.
  • Able to work a flexible schedule, varied shifts, including Weekday, Evenings, weekends, and holidays.