Service Desk Engineer

3 weeks ago


Milpitas, California, United States Commonwealth Fusion Systems Full time

About Commonwealth Fusion Systems:

We're a cutting-edge fusion energy company on a mission to deliver a sustainable future. Our team is passionate about innovation and collaboration, and we're looking for a skilled Service Desk Engineer to join our ranks.

As a Service Desk Engineer, you'll be the primary point of contact for all IT-related issues, working closely with our infrastructure team to resolve complex technical challenges. You'll need to possess excellent problem-solving skills, a strong understanding of technical systems, and the ability to communicate effectively with both technical and non-technical stakeholders.

We're seeking a dynamic individual who excels at tackling tickets on the service desk, with a strong drive to continually learn and grow their skills and responsibilities. If you're a motivated and well-rounded IT professional with a passion for challenging engineering projects, we want to hear from you.

Key Responsibilities:

  • Support the technical onboarding experience for new CFS employees, ensuring they have the equipment and tools to be successful.
  • Assess unusual circumstances and use sophisticated analytical and problem-solving techniques to identify causes.
  • Enhance relationships and networks with senior internal/external partners, adapting your style to different audiences and advising others on difficult matters.
  • Provide rotational off-hours support and occasional after-hours availability for system upgrades.
  • Assist in the management of end-user devices throughout their entire life cycle, including procurement, configuration, maintenance, and disposal.

Requirements:

  • Strong previous experience providing customer-facing desktop support with a wide range of technical skills and abilities.
  • Experience as a subject expert for the implementation and support of enterprise-wide systems, including GSuite, Okta, Zoom, and Slack.
  • Experience auditing systems and working in and understanding of an Active Directory/Azure AD environment.
  • Cloud Computing and Infrastructure experience.
  • Formal or informal leadership experience.
  • Proficiency in scripting in Bash and PowerShell.
  • Familiarity with the organized chaos that comes within a startup environment.
  • Relevant IT certifications (Comptia A+ N+, Security +, etc).

Additional Experience and/or Qualifications:

  • Comfortable and skilled with resolving problems with little or no direct experience on the issues.
  • Has their own home lab and a passion for playing with and understanding technology beyond the needs of their day-to-day job.
  • Jira, Confluence, and Jira Service Management experience.
  • Networking and security experience a plus.
  • Linux experience a plus.
  • Preferred experience in a mixed technology environment with Microsoft, Google, and Apple products.

What We Offer:

We offer a competitive salary range of $50,000 - $100,000 a year, plus equity and benefits. At CFS, we excel in fast-paced environments, driven by our values of integrity, execution, impact, and self-critique. We're eager to bring on mission-driven folks who offer diverse perspectives and fresh ways to tackle challenges.

We value diversity deeply and are proud to be an equal opportunity employer by choice. We consider all qualified applicants equally, regardless of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law.


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