Collision Service Representative
1 week ago
At AutoNation, we're committed to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our customers.
The Collision Concierge plays a vital role in our team, handling collision service needs at our dealerships without a collision repair facility.
This role requires a customer-focused individual who can write professional estimates, coordinate repair needs, and update customers and staff on the status of their vehicles.
Key responsibilities include:
- Writing courtesy estimates for light damaged vehicles
- Actively promoting repair services to customers
- Understanding insurance programs, including DRP and non-DRP
- Obtaining signatures, work authorizations, and powers of attorney
- Communicating with customers on the repair process in a timely and effective manner
- Reviewing final bills, supplements, and vehicles prior to customer contact
- Reviewing completed vehicles for quality and thoroughness
- Maintaining a clean and organized work area
- Protecting customer vehicles during the repair process
- Collaborating with other associates on daily planning and release meetings
- Tracking production schedules and communicating targets with customers and associates
- Exhibiting professionalism when interacting with customers, insurance representatives, vendors, and associates
- Maintaining industry education to stay up-to-date on repair requirements and product knowledge
- Collecting Accounts Receivable on insurance, wholesale accounts, and commission payments
To succeed in this role, you'll need:
- A high school diploma or equivalent
- The ability to comprehend and read instructions
- Basic knowledge of vehicle repair practices
- A valid in-state driver's license
- The ability to interpret work scope from vehicle estimates or work orders
- The ability to operate an automobile
At AutoNation, we offer a range of benefits and perks, including:
- Competitive compensation and 401k matching
- Health, dental, and vision insurance plans
- Maternity benefits
- Exclusive RX Pet program discounts
- Associate purchase and discount programs
- Access to YouDecide, a website with offers from top providers and retailers
- Opportunities to participate in our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment
We're committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact.
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