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Collision Service Specialist

1 month ago

Fort Worth, Texas, United States AutoNation Full time

AutoNation is a leading automotive retailer in the United States, offering innovative products and exceptional services to empower customers to make informed decisions. Our network of dealerships nationwide is strengthened by a recognized brand, providing a wide range of new and used vehicles, customer financing, parts, and expert maintenance and repair services. Through our DRV PNK initiative, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive impact in the lives of our Associates, Customers, and the communities we serve.

Job Summary

The Collision Service Specialist handles collision service needs at AutoNation Dealerships without a collision repair facility. This role involves writing courtesy estimates, coordinating repair needs for dealership associates, and updating customers and staff on the repair status of vehicles.

Key Responsibilities
  • Writes professional estimates on light damaged vehicles
  • Actively promotes the sale on all estimates
  • Understands basic parameters of insurance programs, including DRP and non-DRP
  • Obtains all necessary signatures, work authorizations, and powers of attorney
  • Communicates with customers on the process of vehicle repair in a timely and effective manner, as outlined in AutoNation's Customer Repair 10 Step Process
  • Reviews all final bills, supplements, and vehicles prior to customer contact for delivery
  • Reviews the completed vehicle to check quality and thoroughness
  • Maintains a clean and organized work area
  • Takes care to protect customers' vehicles during the repair process
  • Works with other associates on daily planning and release meetings
  • Tracks production schedules for vehicles and communicates targets with customers and other associates
  • Uses the highest standard of professionalism when dealing with customers, insurance representatives, vendors, and associates
  • Maintains continual industry education to stay up-to-date on changes in repair requirements and product knowledge
  • Responsible for collecting Accounts Receivable on all insurance, wholesale accounts, closed, and commission paid
Requirements
  • High School diploma or equivalent
  • Ability to comprehend and read instructions
  • Basic knowledge of vehicle repairs practices
  • Valid in-state driver's license
  • Ability to interpret work scope from vehicle estimates or work orders
  • Ability to operate an automobile
Benefits and Perks

AutoNation offers a competitive compensation package, including 401k matching, health, dental, and vision insurance, and maternity benefits. Exclusive discounts are available through the RX Pet program, Associate purchase and discount programs, and AutoGear. Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.