Process Architect Leader for O2C Transformation

2 days ago

Charlotte, North Carolina, United States Sealed Air Corporation Full time
Job Summary

The O2C Process Architect Leader is responsible for designing, optimizing, and overseeing the end-to-end O2C processes within the organization. This role focuses on creating an efficient, scalable, and integrated process architecture that enhances customer experience and drives operational excellence across digital and non-digital commerce channels.

Key Responsibilities
  • Develop and maintain a comprehensive O2C process architecture framework that aligns with business goals.
  • Design end-to-end O2C processes, ensuring they are efficient, scalable, and customer-centric.
  • Standardize O2C processes across the organization to ensure consistency and alignment with best practices.
  • Lead the implementation of new O2C processes and systems, ensuring seamless integration with existing workflows.
  • Collaborate with IT and other departments to deploy process automation and digital transformation initiatives.
  • Ensure that all process changes are documented and communicated effectively.
  • Align O2C process architecture with the organization's strategic objectives and business model.
  • Identify opportunities for process innovation and recommend strategic initiatives to enhance business performance.
  • Develop roadmaps for O2C process improvement and transformation projects.
  • Work closely with senior leadership, sales, finance, customer service, and other key stakeholders to understand business needs and requirements.
  • Facilitate workshops and meetings to gather input and drive consensus on O2C process architecture and design.
  • Communicate O2C process architecture vision and strategy to all levels of the organization.
  • Establish metrics and KPIs to monitor the effectiveness of O2C processes and identify areas for improvement.
  • Conduct regular process reviews and audits to ensure compliance and identify optimization opportunities.
  • Lead continuous improvement initiatives to enhance O2C process efficiency, quality, and performance.
  • Develop and execute change management plans to support O2C process architecture initiatives.
  • Provide training and support to employees on new processes and tools.
  • Foster a culture of continuous improvement and innovation within the organization.
  • Create and maintain detailed O2C process documentation, including process maps, workflows, and SOPs.
  • Prepare reports and presentations on O2C process architecture projects and outcomes.
  • Maintain an organized repository of process documentation for reference and compliance.
Requirements
  • Bachelor's degree in Business Administration, Industrial Engineering, Information Systems, or a related field. An MBA or relevant certifications (e.g., Lean Six Sigma, TOGAF) are a plus.
  • Extensive experience in process architecture, process design, or a similar role, preferably within the O2C domain.
  • Strong knowledge of O2C processes, including sales, order management, billing, and accounts receivable.
  • Proven ability to lead complex process improvement and transformation projects.
  • Excellent analytical, problem-solving, and critical-thinking skills.
  • Effective communication and interpersonal skills with the ability to influence and collaborate with diverse teams.
  • Strong project management skills with the ability to manage multiple initiatives simultaneously.
  • Proficiency in process modeling techniques and tools (e.g., BPMN, UML, Visio).
  • Experience with process automation tools and technologies is preferred.
What We Offer

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. We prioritize talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

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