Customer Service Director

3 days ago

Fort Worth, Texas, United States Multi-Color Corporation MCC Full time
Customer Service Manager

At Multi-Color Corporation MCC, we're committed to delivering exceptional customer experiences. As a Customer Service Manager, you'll play a critical role in building and maintaining strong relationships with our customers.

Key Responsibilities:
  • Manage customer service representatives and prioritize tasks to ensure seamless service delivery.
  • Proactively gather and analyze customer data to identify trends and areas for improvement.
  • Develop and maintain trusting relationships with customers, understanding their needs and challenges to anticipate their requirements.
  • Lead team growth, training, and coaching, providing regular feedback and performance evaluations.
  • Address daily customer issues and collaborate with the sales team to manage customer expectations.
  • Encourage a strong team culture and participate in special projects as assigned.
Requirements:
  • High school education or equivalent; college degree preferred.
  • Approximately 5 years of customer service experience in a manufacturing environment, preferably in customer account, supply chain, or logistics.
  • Minimum 3 years of experience with ERP, VMI, and/or other order management systems.
  • High level of accuracy, strong attention to detail, and excellent interpersonal skills.
  • Self-starter with strong organizational and planning skills, goal-oriented.
  • Proficient with Microsoft Office, including Excel skills.
  • Possess skills to prioritize, multi-task, and work in a fast-paced environment.
Diversity & Inclusion:

MCC fosters an inclusive culture that respects and embraces our teammates' diverse backgrounds and experiences. We aspire for our company to truly reflect the diversity of our customers and the markets we serve. We are committed to equal opportunity for everyone, regardless of their gender identity/expression, age, language, sexual orientation, ability, race, socioeconomic status, national origin, or other characteristics.

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