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Customer Service Coordinator

3 months ago

Sioux Falls, South Dakota, United States Sioux City Ford Full time
About Our Organization

At Sioux City Ford, we are dedicated to fostering long-term relationships with our customers. We believe that satisfied employees lead to satisfied customers, and we recognize the efforts of those who are committed to excellence and motivation. Each team member plays a vital role in our success. Our commitment is to consistently provide the award-winning service and value that our community has come to expect from us over the years.

We equip our staff with the necessary resources, training, and support to advance in their roles and embrace new challenges. As the largest locally owned dealership, we are deeply invested in Siouxland through charitable initiatives and community collaborations.

We are in search of friendly, self-driven individuals with outstanding interpersonal skills to help deliver an exceptional customer experience.

ABRA Auto Body and Glass is seeking to fill a crucial role within our team. The Customer Service Coordinator acts as the initial point of contact for clients and insurance representatives, managing claims on behalf of the body shop. The qualifications listed below reflect the knowledge, skills, and abilities required for this position. A genuine passion for customer service, along with a positive attitude and a collaborative spirit, are essential.

Employee Benefits
  • Family-owned culture with a commitment to community involvement
  • Multiple Medical and Dental Plan options
  • Unique Supplemental Insurance offerings and discount programs
  • 401(k) Retirement Plan
  • Paid time off for personal use
  • Holiday compensation
  • Community service paid time off
  • Casual Fridays for a cause
  • Opportunities for career advancement
  • Comprehensive training programs
  • Employee vehicle purchase plans (including immediate family members)
  • Discounts on dealership products and services
Key Responsibilities:
  • Manage incoming calls from clients and vendors, directing them to the appropriate departments or personnel.
  • Collaborate with the team to uphold high customer service standards.
  • Represent the body shop to clients and vendors in a courteous manner.
  • Assist with processing cash and credit transactions accurately.
  • Maintain organized filing systems as per established procedures.
  • Exhibit behaviors that align with the company's Vision, Mission, and Values in all interactions.
  • Comply with all company policies, procedures, and safety regulations.
  • Perform additional duties as assigned.
Qualifications and Skills:
  • Preferred candidates should be 18 years or older.
  • Must be eligible for coverage under the dealership's automobile insurance.
  • Previous office experience of at least 6 months is preferred.
  • Ability to read and understand instructions and information.
  • Proficiency in mathematical concepts related to pricing and calculations.
  • Professional appearance is essential.
  • Excellent communication skills, with fluency in English required; Spanish fluency is a plus.
We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are committed to maintaining a safe, drug-free workplace. Applicants must be willing to undergo a pre-employment background check and drug screening. A valid driver's license and a satisfactory driving record are required.