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Senior On-Site Operations Specialist

2 months ago

Bellevue, Washington, United States Rose International Full time

Job Overview:

Position Summary:

  • Responsible for executing operational tasks across various functions, including managing high-capacity duplicating machinery, performing related copying duties, and overseeing high-volume document imaging systems and associated software.
  • Manages high-volume mail processing systems efficiently.
  • Produces digital reports for printing, imaging, and mailing systems.
  • Handles shipping and receiving of products and supplies, sorts and distributes incoming and outgoing mail/faxes, and applies necessary postage. Provides maintenance and repair services for on-site equipment.
  • May also engage in bindery work, quality control, final checks, housekeeping, file services, and reception duties.
  • May undertake various building support tasks related to meeting setups and light maintenance. Note:
  • Due to the advanced presentation and communication skills required for reception duties, individuals in this role are classified as Senior On-Site Services Specialists.
  • This role reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel structure.

Key Responsibilities:

  • Operates high-capacity copy machines and executes binding and finishing tasks.
  • Manages high-volume document imaging systems.
  • Utilizes document image handling software.
  • Employs MS Office and email systems for file management.
  • Handles opening, saving, and transferring PC files according to established protocols.
  • Accesses document management systems following set guidelines.
  • Ensures operational efficiency of convenience copiers through daily inspections, addressing quality issues, and reporting specific problems to technicians.
  • Maintains records for management reporting and inventory of supplies.
  • Distributes office supplies, faxes, and mail to designated personnel or drop-off points as necessary.
  • Calculates job charges and maintains billing logs.
  • Responds to and coordinates all service requests from customers.
  • May perform filing tasks based on specific customer needs.
  • Delivers completed projects to designated customer locations.
  • Maintains daily service logs and meter readings.
  • May require travel between customer facilities.
  • Addresses customer inquiries regarding job status or feasibility.
  • Ensures cleanliness and organization of convenience copier areas.
  • Handles shipping and receiving tasks for materials.
  • May assist with meeting room and conference room setups.
  • May facilitate building occupant relocations within assigned facilities.
  • May perform light maintenance tasks as assigned.
  • May engage in occasional cleaning duties as required.
  • May necessitate periodic overtime, including emergency responses outside regular hours.
  • Utilizes various equipment, including shrink-wrap machines, paper cutters, and other bindery tools, to complete assigned tasks.
  • Employs all copier equipment, calculators, fax machines, postage meters, and PCs as needed.
  • Conducts filing duties, which may involve purging and archiving outdated documents.
  • Performs additional duties as assigned.

Qualifications:

  • Typically requires a high school diploma or GED, along with 1-2 years of relevant experience or equivalent experience in a related field.
  • Preferred experience in a related copy job.
  • May require a valid driver's license and minimum levels of auto insurance as per company policy.

Knowledge, Skills, and Abilities:

  • Exceptional customer service skills.
  • Proficient PC skills.
  • Strong organizational skills with the ability to prioritize tasks effectively.
  • Mathematical proficiency and filing skills.
  • Ability to operate office machines and technical equipment.

Equal Opportunity Employer:

Rose International is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.