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IT Systems Support Specialist

2 months ago

Fresno, California, United States Sante Health Full time
Job Overview

Sante Health System is seeking a dedicated IT Systems Support Specialist to become a vital part of our team. This full-time role is essential for ensuring the seamless operation of technology systems utilized by our practice management clients. Responsibilities encompass a range of technology solutions, including software, hardware, networking, and telecommunications.

Qualifications
  • Bachelor's degree in Computer Science or a related field is preferred.
  • A minimum of 3 years of technical support experience in a healthcare setting.
  • Relevant work experience may be considered in lieu of a degree.
Key Competencies

To excel in this role, candidates should demonstrate the following knowledge, skills, and abilities:

  • Understanding of organizational policies and procedures.
  • Familiarity with managed care practices is advantageous.
  • Intermediate to advanced proficiency in one or more scripting languages (e.g., JavaScript, VBScript).
  • Proficient in Microsoft Excel.
  • Comprehensive knowledge of computer hardware, software, and data communications, including compatibility and system configuration.
  • Insight into systems design and problem identification.
  • Awareness of healthcare billing processes.
  • Effective verbal and written communication skills.
  • Aptitude for building and maintaining productive relationships with staff, vendors, and external agencies.
  • Strong organizational skills for project coordination.
  • Critical thinking and problem-solving capabilities.
  • Data analytics proficiency.
  • Ability to apply a systems approach to problem-solving.
  • Capacity for exercising initiative, judgment, and decision-making.
  • Familiarity with industry-standard modes of electronic communication (e.g., EDI, 835/837, HL7).
  • Willingness to assist with evening and weekend tasks/projects as required.
Responsibilities

The role includes, but is not limited to, the following duties:

  1. Support the implementation, training, and ongoing assistance for various practice management (PM) and electronic health record (EHR) systems.
  2. Deliver prompt, courteous, and professional help desk support to all clients.
  3. Travel to client locations as necessary to address hardware or software issues.
  4. Develop, coordinate, and execute project plans.
  5. Create cost proposals based on client IT requirements.
  6. Assist with the acquisition and deployment of IT equipment.
  7. Participate in IT Department meetings and provide updates on daily support and operations.
  8. Contribute to the cross-training of new and existing IT department staff as needed.
  9. Provide regular updates on all tickets/projects to direct supervisors/managers.
  10. Assist with evening/weekend projects as necessary.
  11. Perform additional duties as assigned.
About Sante Health System

Sante Health System is a Management Services Organization dedicated to serving multiple clients. Our name, derived from the French word for health, reflects our commitment to promoting well-being, progressive care, and leadership within our community.

As one of the largest healthcare claims and billing management organizations in Central California, Sante boasts an extensive network of physicians, health plans, and health service providers. We coordinate with various stakeholders to enhance patient care in a managed care environment. Our comprehensive client services include billing, claims processing, contracting, credentialing, finance, human resources, information services, marketing/communications, physician services, practice management, provider relations, quality improvement, and utilization management.

With over 25 years of community service, we recognize that our success in improving the quality of life for our patients is rooted in our exceptional team. We foster a work culture characterized by talented, driven, dedicated, innovative, and service-oriented professionals. We offer competitive compensation, excellent benefits including medical, dental, vision, and life insurance, a 401k retirement plan, paid time off, and opportunities for career advancement. Joining our team means becoming part of a supportive family-like environment.

If you believe you are a suitable candidate for this information technology position, we encourage you to submit your application. We look forward to connecting with you.