Loan Services Manager

4 weeks ago


Joplin, Missouri, United States German American Full time

Job Title:
Loan Services Manager - Jasper, IN


Job Summary:
The Loan Services Manager will oversee the overall loan operations management and lead two teams: Loan Document Processing and Loan Servicing. This leader will be responsible for reviewing and establishing Service Level Agreements (SLAs) for their teams, observing and listening to team members for feedback, and working with the leadership team to develop optimum processes and efficiencies.


Key Responsibilities:
• Oversee the Loan Document Processing Team, responsible for ordering appraisals, flood determinations, and title work, creating loan documents, maintaining software administration, UCC administration, lease administration, mortgage uploads, SBA loan origination and reporting, loan funding, and tax tracking administration for all retail and commercial loan products.


• Lead the Loan Servicing Team, responsible for daily balancing of internal accounts, posting loan payments, uploading and maintenance of loan accounts, quality control, filing HMDA LAR, exception tracking, escrow administration, credit card administration, trailing document scanning, SBA, FSA, RD, and other government loan servicing, paid loan processing, and participation and serviced mortgage administration.


Requirements:
• Team mentality and collaborative spirit


• Continuous improvement mindset and ability to lead change


• Ability to juggle multiple projects, responsibilities, and activities


• Ability to communicate effectively and build relationships


• Attention to detail


• Understanding of all loan services functions


• Proficiency in Microsoft Word and Excel, as well as core banking system(s) architecture and use


• Flexible work schedule when needed, including occasional evenings or weekends


Preferred Qualifications:
• Experience with Fiserv Premier, nCino, e-signature, LaserPro, Director, etc.


• Bachelor degree in business related field


• Project management experience


• Lending or other accreditations


About Us:
German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special.


Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.



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