Client Engagement Coordinator

1 week ago


Arlington, Virginia, United States Displays Fine Art Services Full time

Client Service Representative

Sales Position

We are a premier fine art logistics company specializing in museum-quality storage, transportation, and installation services for esteemed museums, private collectors, corporations, and galleries.

We are seeking a dedicated Client Service Representative to become an integral part of our team. In this role, you will serve as the primary contact for clients seeking quotes, information, and assistance with various service requests. Your responsibilities will include managing client inquiries through multiple channels, maintaining accurate client records, and addressing any client concerns that may arise.

Key Responsibilities:

  1. Develop and maintain a comprehensive understanding of our services and offerings.
  2. Provide an exceptional and professional client service experience.
  3. Respond to client inquiries via phone, email, or online platforms; prepare quotes and facilitate the booking process.
  4. Identify client leads that require multi-service, multi-day quotes and collaborate with the Project Management team.
  5. Educate clients on the full range of our services.
  6. Work in close partnership with Sales, Transportation, and Storage Managers to ensure seamless service delivery.
  7. Direct complex queries or complaints to the Client Service Manager for prompt resolution.
  8. Foster positive client relationships through regular check-ins and follow-ups on ongoing projects.
  9. Maintain thorough documentation of client records and processes.
  10. Accurately complete quotes, work orders, and other necessary documentation.
  11. Proactively identify potential client service issues and implement intervention strategies.
  12. Suggest service enhancements based on client feedback.

Qualifications:

  • Strong customer service orientation with the ability to assess client needs effectively.
  • Quick thinker with the ability to provide timely responses to client inquiries and issues in a professional manner.
  • Capability to educate clients on our service offerings.
  • Adept at managing multiple tasks simultaneously.
  • Proficient in coordinating client projects across various departments.
  • Excellent communication skills, both verbal and written.
  • Detail-oriented with a commitment to completing thorough work orders.

Benefits:

  • Opportunity for career growth within a dynamic company.
  • Comprehensive health benefits, life insurance, and a 401k retirement plan.
  • Generous paid time off policy.


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