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Game Operations Coordinator
2 months ago
As a vital member of the Amazon Games team, the Operations Specialist will play a crucial role in enhancing our operational effectiveness within the Live Operations department. Our commitment to delivering exceptional gaming experiences drives us to seek an individual who thrives in a collaborative environment.
Key Responsibilities:
- Collaborate with leadership, production, and development teams to streamline communication and enhance collaboration across departments regarding procurement and vendor management.
- Work alongside legal and finance teams to facilitate the execution of agreements and purchase orders.
- Oversee onboarding processes to ensure that new vendors receive a top-tier experience.
- Manage organization-wide initiatives related to software and hardware procurement and distribution for various teams.
- Conduct in-depth analysis of Amazon systems for billing, onboarding, procurement, accruals, and security reviews.
- Improve visibility into the procurement process for business leads and production teams.
Daily Responsibilities:
At Amazon Games, we apply the principles of our unique culture to game design. Our diverse team of talented individuals combines their passion for gaming with the strengths that come from being part of Amazon.
- Work closely with Game Producers, Technology Leads, and Quality Assurance teams to allow them to focus on development.
- Collaborate with peers to enhance procurement, vendor management, and onboarding processes for efficiency and quality.
- Create comprehensive workflow documentation detailing the onboarding of new vendors and contractors, along with the management of procurement and vendor processes.
- Translate customer needs into actionable tasks and collaborate with department leadership for prioritization.
- Collect, prioritize, and manage customer-reported issues to ensure timely resolution.
- Partner with stakeholders and cross-functional teams to identify, document, and communicate project scope, timelines, risks, and issues across multiple time zones.
Team Culture:
We are dedicated to fostering an inclusive culture that values work-life balance and career growth. Our team is committed to:
- Supporting diversity through employee-led affinity groups and ongoing learning experiences.
- Offering flexible working hours to promote a healthy balance between personal and professional life.
- Providing mentorship and pathways for continuous development.
Qualifications:
- Minimum of 3 years of experience in program or project management.
- Proven track record of implementing process improvements using data and metrics.
- Experience in the gaming industry, particularly in supporting title development, release, or live operations.
- Advanced knowledge of Excel (including Pivot Tables and VLookUps) and SQL.
- Ability to work cross-functionally with both technical and non-technical teams.
Preferred Qualifications:
- Experience in driving end-to-end project delivery and communicating results to senior leadership.
- Proven experience in stakeholder management across various organizational levels.
- Strong background in building processes, project management, and scheduling.
Amazon is committed to creating a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
